I am a seasoned technical writer specializing in user manuals and context-sensitive help systems for software and hardware products. I am backed by over 8 years of experience extending far beyond the scope of technical documentation to include localization management, linguistic research and analysis, web content development, marketing communications, and customer service.
In my daily work, I adopt a topic-based authoring approach with the goal of creating both structured and unstructured content that is concise, consistent, and accessible to the end user. I thrive in an agile development environment where writing is iterative and incremental, feedback cycles are short, and cross-functional collaboration is paramount. I enjoy working independently as much as I do in a team, having developed and maintained a diverse client base for over 4 years as a freelance writer and editor of commercial web content, B2B case studies, white papers, technical HR reports, software manuals, and legal and business books.
As a linguist, I worked on research projects funded by the German Research Foundation (DFG) and Research Foundation Flanders (FWO) and published in the areas of corpus linguistics, sociolinguistics, language variation and change, and syntax. I hold an interuniversity MAS in cognitive and functional linguistics from KU Leuven, Ghent University, Vrije Universiteit Brussel, and the University of Antwerp, an MA in English linguistics and literature from KU Leuven, and a BA & Ed in English from Alexandria University.
Technical Writer (Sep 2016 – Present)
OMICRON electronics (Klaus, Austria)
Researcher (Oct 2014 – Sep 2016)
Dept. of Applied Linguistics, Translation and Interpreting, Saarland University (Saarbrücken, Germany)
Visiting Researcher (Feb 2016 – Apr 2016)
Research Intern (Feb 2014 – Jun 2014)
Quantitative Lexicology and Variational Linguistics, Dept. of Linguistics, KU Leuven (Leuven, Belgium)
Freelance Copywriter and Editor (Feb 2008 – Apr 2012)
Upwork (Formerly oDesk) (Online Work Platform)
Customer Service Advisor and Shift Supervisor (Apr 2007 – Jun 2008)
Book Depository and Elkotob.com (Alexandria, Egypt)
MAS, Cognitive and Functional Linguistics (Sep 2013 – Sep 2014)
KU Leuven, Ghent University, Vrije Universiteit Brussel & University of Antwerp (Belgium)
MA, English Linguistics and Literature (Sep 2012 – Sep 2013)
KU Leuven (Leuven, Belgium)
BA & Ed, English (Sep 2002 – May 2006)
Alexandria University (Alexandria, Egypt)