Ashraf Khamis

[ʌʃ'ɾʌf] [xæ'miːs]

Technical Writer

OMICRON electronics

Oberes Ried 1

6833 Klaus, Austria

Email: ashraf.khamis(at)gmail(dot)com

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Ashraf Khamis

I am a seasoned technical writer specializing in user manuals and context-sensitive help systems for software and hardware products. I am backed by over 8 years of experience extending far beyond the scope of technical documentation to include localization management, linguistic research and analysis, web content development, marketing communications, and customer service.

In my daily work, I adopt a topic-based authoring approach with the goal of creating both structured and unstructured content that is concise, consistent, and accessible to the end user. I thrive in an agile development environment where writing is iterative and incremental, feedback cycles are short, and cross-functional collaboration is paramount. I enjoy working independently as much as I do in a team, having developed and maintained a diverse client base for over 4 years as a freelance writer and editor of commercial web content, B2B case studies, white papers, technical HR reports, software manuals, and legal and business books.

As a linguist, I worked on research projects funded by the German Research Foundation (DFG) and Research Foundation Flanders (FWO) and published in the areas of corpus linguistics, sociolinguistics, language variation and change, and syntax. I hold an interuniversity MAS in cognitive and functional linguistics from KU Leuven, Ghent University, Vrije Universiteit Brussel, and the University of Antwerp, an MA in English linguistics and literature from KU Leuven, and a BA & Ed in English from Alexandria University.

Technical Writer (Sep 2016 – Present)

OMICRON electronics (Klaus, Austria)

  • Create, edit, and maintain comprehensive user manuals and context-sensitive help systems for power system testing equipment
  • Collaborate with software and hardware developers and product management to gain an understanding of the product
  • Analyze requirements, information depth, and the types of publications needed by customers
  • Adopt a translation-oriented authoring approach by using a translation memory system and a terminology database
  • Plan, manage, and review outsourced documentation and localization projects

Researcher (Oct 2014 – Sep 2016)

Dept. of Applied Linguistics, Translation and Interpreting, Saarland University (Saarbrücken, Germany)

  • Compiled a diachronic corpus of scientific English covering the period 1665–1869
  • Trained and evaluated computational models to normalize historical spelling variation
  • Conducted literature reviews and prepared manuscripts for publication
  • Presented ongoing research and interim results at international conferences and workshops
  • Created internal documentation and wikis for software tools and meeting minutes

Visiting Researcher (Feb 2016 – Apr 2016)

Fun*Cog, Dept. of English and American Studies, University of Vienna (Vienna, Austria)

  • Analyzed the frequency distribution of nominalizations in a word-embedding model
  • Reported on the findings in writing and in a "GradUS global" poster session

Research Intern (Feb 2014 – Jun 2014)

Quantitative Lexicology and Variational Linguistics, Dept. of Linguistics, KU Leuven (Leuven, Belgium)

  • Collected, annotated, analyzed, and interpreted corpus data on cross-dialectal variation in English verb complementation
  • Integrated research findings into a theoretical-descriptive report and a data-based paper

Freelance Copywriter and Editor (Feb 2008 – Apr 2012)

Upwork (Formerly oDesk) (Online Work Platform)

  • Created commercial web content and managed news aggregation websites
  • Researched and wrote B2B case studies, white papers, and SEO articles for online publication
  • Edited and proofread legal and business books, technical HR reports, and software manuals
  • Translated between English and Arabic when and as needed

Customer Service Advisor and Shift Supervisor (Apr 2007 – Jun 2008)

Book Depository and (Alexandria, Egypt)

  • Received, managed, and processed customer orders and answered general queries
  • Liaised with other departments and suppliers to improve customer experience
  • Trained and supervised four customer service personnel

MAS, Cognitive and Functional Linguistics (Sep 2013 – Sep 2014)

KU Leuven, Ghent University, Vrije Universiteit Brussel & University of Antwerp (Belgium)

  • Grade: magna cum laude

MA, English Linguistics and Literature (Sep 2012 – Sep 2013)

KU Leuven (Leuven, Belgium)

  • Grade: magna cum laude

BA & Ed, English (Sep 2002 – May 2006)

Alexandria University (Alexandria, Egypt)

  • Grade: good
  • "GradUS global" grant for research visits abroad (Saarland University, Feb 2016 – Mar 2016)
  • Roger Dillemans Scholarship for academic excellence (KU Leuven, Oct 2013 – Jul 2014)
  • First-in-class honors (KU Leuven, Sep 2013)
  • Second-in-class honors (Alexandria University, May 2006)

Papers in Conference Proceedings

Conference Abstracts & Presentations

  • Arabic: native
  • English: fluent (near-native)
  • German: intermediate
  • French: elementary
  • Web standards: HTML, CSS
  • XML/text editors: XMetaL Author, Notepad++
  • Document/word processors: Adobe FrameMaker, Microsoft Word
  • Spreadsheet/presentation/desktop publishing: Microsoft Excel, PowerPoint, Publisher
  • Image capture: SnagIt, IrfanView
  • Version control: GitHub, Team Foundation Server
  • Translation management: SDL WorldServer, in-house software
  • Content management: WordPress, Joomla, Drupal, TYPO3
  • Web analytics: Google Analytics, WordPress Stats