I'm a seasoned technical writer and editor specializing in user manuals, how-to guides, context-sensitive help, and UX microcopy for software products. I'm backed by over 9 years of experience extending far beyond the scope of technical documentation to include localization management, linguistic research and analysis, web content development, marketing communications, and customer service.
I adopt a topic-based, translation-friendly authoring approach in an agile environment with the goal of creating structured and unstructured content that's concise, clear, and accessible to the end user. I enjoy working independently as much as I do on a team, having built and maintained a global client base for over 4 years as a freelance writer and editor of business website content, B2B case studies, white papers, technical reports, training manuals, and business and legal books.
As a linguist, I worked on research projects funded by the German Research Foundation (DFG) and Research Foundation Flanders (FWO) and published in the areas of corpus linguistics, sociolinguistics, language variation and change, and syntax. I hold a Master of Advanced Studies degree in cognitive and functional linguistics from KU Leuven, Ghent University, Vrije Universiteit Brussel, and the University of Antwerp and a Master of Arts degree in English linguistics and literature from KU Leuven.
Senior Technical Writer (Apr 2019 – Present)
Magnolia International Ltd. (Vienna, Austria)
Senior Technical Writer (Oct 2018 – Mar 2019)
Cortical.io (Vienna, Austria)
Technical Writer (Sep 2016 – Sep 2018)
OMICRON electronics (Klaus, Austria)
Project Researcher (Oct 2014 – Sep 2016)
Freelance Copywriter and Editor (Feb 2008 – Apr 2012)
Upwork (Online Freelance Platform)
Customer Service Advisor and Shift Supervisor (Apr 2007 – Jun 2008)
Book Depository (Alexandria, Egypt)
Master of Advanced Studies, Cognitive and Functional Linguistics (Sep 2013 – Sep 2014)
KU Leuven, Ghent University, Vrije Universiteit Brussel & University of Antwerp (Belgium)
Master of Arts, English Linguistics and Literature (Sep 2012 – Sep 2013)
KU Leuven (Leuven, Belgium)
Bachelor of Arts and Education, English (Sep 2002 – May 2006)
Alexandria University (Alexandria, Egypt)