Ashraf Khamis

[ʌʃ'ɾʌf] [xæ'miːs]

Senior Agile Technical Writer, UX Content Strategist & Developmental Editor

Email | CV | LinkedIn | GitHub

Ashraf Khamis

I'm a seasoned technical writer and editor specializing in user manuals, how-to guides, context-sensitive help, and UX microcopy for software products. I'm backed by over 12 years of experience extending far beyond the scope of technical documentation to include localization management, linguistic research and analysis, web content development, marketing communications, and customer service.

I adopt a topic-based, translation-friendly authoring approach in an agile environment with the goal of creating structured and unstructured content that's concise, clear, and accessible to the end user. I enjoy working independently as much as I do on a team, having built and maintained a global client base for over 4 years as a freelance writer and editor of business website content, B2B case studies, white papers, technical reports, training manuals, and business and legal books.

As a linguist, I worked on research projects funded by the German Research Foundation (DFG) and Research Foundation Flanders (FWO) and published in the areas of corpus linguistics, sociolinguistics, language variation and change, and syntax. I hold a Master of Advanced Studies degree in cognitive and functional linguistics from KU Leuven, Ghent University, Vrije Universiteit Brussel, and the University of Antwerp and a Master of Arts degree in English linguistics and literature from KU Leuven.

Senior Technical Writer (Apr 2019 – Present)

Magnolia (Remote)

  • Create, update, and verify API reference documentation, developer tutorials, and release notes for open-source software
  • Participate in scrum meetings and demos to identify and gather documentation requirements
  • Capture and manage requirements in Jira and track the progress of key deliverables
  • Follow documentation guidelines and recommend improvements to existing tools and processes
  • Interact with the Magnolia community online by answering questions and giving advice

Senior Technical Writer (Oct 2018 – Mar 2019) (Vienna, Austria)

  • Wrote and edited API and SDK reference documentation and developer guides
  • Developed training material and FAQs to help customers integrate solutions
  • Prepared customized descriptions of services for multiple customer use cases
  • Improved product usability and created microcopy for the user interface
  • Reviewed and contributed to marketing presentations, newsletters, brochures, website content, and conference submissions

Technical Writer (Sep 2016 – Sep 2018)

OMICRON electronics (Klaus, Austria)

  • Created, edited, and maintained user manuals, online help systems, quick-start guides, and application and release notes for software and hardware products
  • Analyzed project requirements and determined the information depth needed for customers
  • Explored and tested software products and recommended improvements to user interface text
  • Adopted a translation-oriented authoring approach by using a translation memory system and a terminology database
  • Planned, coordinated, and supervised outsourced documentation and translation projects

Project Researcher (Oct 2014 – Sep 2016)

Dept. of Language Science and Technology, Saarland University (Saarbrücken, Germany)

  • Compiled a diachronic corpus of scientific English covering the period 1665–1869
  • Trained and evaluated computational models to normalize historical spelling variation
  • Presented ongoing research and interim results at international conferences and workshops
  • Maintained wiki-based documentation for literature reviews and software applications

Freelance Copywriter and Editor (Feb 2008 – Apr 2012)

Upwork (Remote)

  • Completed over 70 writing and editing projects for a global client base
  • Researched and wrote B2B case studies, white papers, and SEO articles
  • Created business website content and managed news aggregation websites
  • Edited and proofread technical reports, training manuals, and business and legal books

Customer Service Advisor and Shift Supervisor (Apr 2007 – Jun 2008)

Book Depository (Alexandria, Egypt)

  • Received, managed, and processed customer orders and answered general queries
  • Liaised with other departments and suppliers to improve customer experience
  • Trained and supervised four customer service personnel

Tools & Technologies

  • Languages: AsciiDoc, Bash, Java, HTML, XML, CSS, YAML
  • Authoring: Atom, Confluence, XMetaL, FrameMaker, Word, SnagIt
  • Workflow: docs as code (Git, CLI, Jira), SharePoint, Google Analytics
  • Localization: WorldServer, MultiTerm, globalReview
  • Stylebooks: Microsoft, Chicago, AP


  • Arabic: native
  • English: native-like (C2+)
  • German: upper intermediate (B2)
  • French: elementary (A2)

Master of Advanced Studies, Cognitive and Functional Linguistics (Sep 2013 – Sep 2014)

KU Leuven, Ghent University, Vrije Universiteit Brussel & University of Antwerp (Belgium)

  • Grade: magna cum laude

Master of Arts, English Linguistics and Literature (Sep 2012 – Sep 2013)

KU Leuven (Leuven, Belgium)

  • Grade: magna cum laude

Bachelor of Arts and Education, English (Sep 2002 – May 2006)

Alexandria University (Alexandria, Egypt)

  • Grade: good
  • "GradUS global" grant for research visits abroad (Saarland University, Feb 2016 – Mar 2016)
  • Roger Dillemans Scholarship for academic excellence (KU Leuven, Oct 2013 – Jul 2014)
  • First-in-class honors (KU Leuven, Sep 2013)
  • Second-in-class honors (Alexandria University, May 2006)

Book Chapters & Conference Proceedings

Conference Abstracts & Presentations