Ashraf Khamis

[ʌʃ'ɾʌf] [xæ'miːs]

Agile Technical Writer, Developmental Editor & Localization Manager

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Ashraf Khamis

I am a seasoned technical writer and editor specializing in user manuals, how-to guides, and context-sensitive help systems for software and hardware products. I am backed by over 9 years of experience extending far beyond the scope of technical documentation to include localization management, linguistic research and analysis, web content development, marketing communications, and customer service.

I adopt a topic-based, translation-friendly authoring approach in an agile environment with the goal of creating structured and unstructured content that is concise, clear, and accessible to the end user. I enjoy working independently as much as I do on a team, having built and maintained a global client base for over 4 years as a freelance writer and editor of business website content, B2B case studies, white papers, technical reports, training manuals, and business and legal books.

As a linguist, I worked on research projects funded by the German Research Foundation (DFG) and Research Foundation Flanders (FWO) and published in the areas of corpus linguistics, sociolinguistics, language variation and change, and syntax. I hold an interuniversity Master of Advanced Studies in cognitive and functional linguistics from KU Leuven, Ghent University, Vrije Universiteit Brussel, and the University of Antwerp and a Master of Arts in English linguistics and literature from KU Leuven.

Technical and Scientific Writer (Oct 2018 – Present) (Vienna, Austria)

  • Improve and extend the technical documentation of software products
  • Write and edit proof-of-concept reports, statements of work, and white papers that explain the theory behind the technology
  • Collaborate with software engineers, data scientists, and senior managers to verify information
  • Develop customized descriptions of services for multiple customer use cases
  • Create training materials and FAQs to help customers use and adapt software solutions
  • Review and contribute to marketing presentations, newsletters, brochures, website content, and conference submissions

Technical Writer (Sep 2016 – Sep 2018)

OMICRON electronics (Klaus, Austria)

  • Created, edited, and maintained user manuals, online help systems, quick-start guides, and application and release notes for software and hardware products
  • Interviewed software developers and product managers to extract and gather information
  • Analyzed requirements and determined the information depth needed for customers
  • Explored and tested software products and recommended improvements to the user interface text
  • Adopted a translation-oriented authoring approach by using a translation memory system and a terminology database
  • Planned, coordinated, and supervised outsourced documentation and translation projects

Project Researcher (Oct 2014 – Sep 2016)

Dept. of Language Science and Technology, Saarland University (Saarbrücken, Germany)

  • Examined the role of information density in the evolution of English scientific writing
  • Compiled a diachronic corpus of scientific English covering the period 1665–1869
  • Trained and evaluated computational models to normalize historical spelling variation
  • Presented ongoing research and interim results at international conferences and workshops
  • Maintained wiki-based documentation for literature reviews and software applications

Freelance Copywriter and Editor (Feb 2008 – Apr 2012)

Upwork (Online Freelance Platform)

  • Completed over 70 writing and editing projects for a global client base
  • Researched and wrote B2B case studies, white papers, and SEO articles
  • Created business website content and managed news aggregation websites
  • Edited and proofread technical reports, training manuals, and business and legal books
  • Translated between English and Arabic when and as needed

Customer Service Advisor and Shift Supervisor (Apr 2007 – Jun 2008)

Book Depository (Alexandria, Egypt)

  • Received, managed, and processed customer orders and answered general queries
  • Liaised with other departments and suppliers to improve customer experience
  • Trained and supervised four customer service personnel

Master of Advanced Studies, Cognitive and Functional Linguistics (Sep 2013 – Sep 2014)

KU Leuven, Ghent University, Vrije Universiteit Brussel & University of Antwerp (Belgium)

  • Grade: magna cum laude

Master of Arts, English Linguistics and Literature (Sep 2012 – Sep 2013)

KU Leuven (Leuven, Belgium)

  • Grade: magna cum laude

Bachelor of Arts and Education, English (Sep 2002 – May 2006)

Alexandria University (Alexandria, Egypt)

  • Grade: good
  • "GradUS global" grant for research visits abroad (Saarland University, Feb 2016 – Mar 2016)
  • Roger Dillemans Scholarship for academic excellence (KU Leuven, Oct 2013 – Jul 2014)
  • First-in-class honors (KU Leuven, Sep 2013)
  • Second-in-class honors (Alexandria University, May 2006)

Papers in Conference Proceedings

Conference Abstracts & Presentations

  • Arabic: native
  • English: native-like (C2+)
  • German: upper intermediate (B2)
  • French: elementary (A2)
  • Web standards: HTML, CSS
  • XML/text editors: XMetaL Author, Notepad++, Atom
  • Document/word processors: Adobe FrameMaker, Microsoft Word
  • Spreadsheet/presentation/desktop publishing: Microsoft Excel, PowerPoint, Publisher
  • Image capture: SnagIt, IrfanView
  • Version control: GitHub, Team Foundation Server
  • Project management: Jira Software
  • Content management: Confluence, WordPress, TYPO3
  • Document management: SharePoint, Google Drive, Dropbox
  • Translation management: SDL WorldServer, MultiTerm, globalReview
  • Web analytics: Google Analytics, WordPress Stats